All casesWitec case · Nationwide retail
24/7 IT outsourcing
Continuous IT operations with aggressive SLA across 80+ stores.
Confidential client — retail chain
99.8%
SLA met
-47%
Average resolution time
80+
Stores served
Challenge
Stores with recurring POS and network issues, no standardized technical support.
Solution applied
Centralized Help Desk, automated inventory, regional field techs and monthly reports.
Results
- 99.8%SLA met
- -47%Average resolution time
- 80+Stores served
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