All casesWitec case · Healthcare
3CX across 12 sites
Unified communications and EHR integration.
Confidential client — clinic network
-62%
Total telephony cost
12
Unified sites
+38%
Patient satisfaction
Challenge
Fragmented telephony per unit, no queue visibility and no integration with internal systems.
Solution applied
Cloud 3CX deployment, per-site extensions, triage IVR and EHR API integration.
Results
- -62%Total telephony cost
- 12Unified sites
- +38%Patient satisfaction
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